Question 1

Can I run a Total Channel software license on an SoC/Smart TV without needing a physical media player?

Accepted Answer

Yes, you can. However, we require the use of a commercial-grade SoC/Smart TV with a compatible operating system powerful enough to run our software. Please contact us to confirm that the SoC model you plan to use meets our requirements.

Question 2

Can I run a Total Channel software license on any type of hardware, or do I have to use a Total Channel media player?

Accepted Answer

Unfortunately, no. Total Channel requires customers to use our hardware because we provide lifetime 24/7 phone and internet support with every license. To ensure we can deliver this level of support, remote access to the hardware is essential. Using Total Channel hardware guarantees seamless accessibility and swift issue resolution.

Question 3

Can I buy and own a Total Channel server and license, or is a hosted server my only option?

Accepted Answer

Total Channel provides two server options:
Purchase and Own: You can buy a Total Channel server and license, which you fully own. This is a cost-effective solution for large deployments, where hosting fees can quickly add up, or for clients requiring a closed or secure network.
Hosted Server: For smaller systems, we offer a hosted server solution, where hosting fees may be more cost-effective than purchasing a server license.
Choose the option that best fits your needs!

Question 4

Do Total Channel products meet TAA requirements?

Accepted Answer

Yes, all Total Channel hardware and software comply fully with TAA requirements.

Question 5

Does Total Channel charge annual support fees?

Accepted Answer

No, every Total Channel software license includes lifetime 24/7 phone and internet support at no additional cost.

Question 6

Does Total Channel charge for annual software updates, and are updates mandatory?

Accepted Answer

Standard systems include 3 years of software updates, while some products come with 1 year of updates. After that, updates can be purchased if needed but are not mandatory. Choosing not to update does not affect your lifetime 24/7 support.

Question 7

Do I own my Total Channel software licenses and hardware, even if I use the hosted server?

Accepted Answer

Yes! When you purchase a software license from Total Channel, it’s yours for life. Even if your hardware ages or needs replacement, your software license is fully transferable to new hardware.

Question 8

What features are included with Total Channel systems?

Accepted Answer

Total Channel systems come standard with every content management feature you could need, including:
Built-in content creation tools
50+ built-in content apps
20+ layouts and templates
Ad tracking and analytics reporting
Emergency alerts
Live system status updates
Unlimited users with customizable permission levels
And more! For a complete list, visit our resource page to download the full product brochure.

Question 9

Can I manage content on screens in different physical locations?

Accepted Answer

Yes! All Total Channel systems are network-based, allowing you to log in and manage your system remotely. As long as you have access to your server and a network connection, you can easily control content across multiple locations.

Question 10

Does Total Channel support custom aspect ratios?

Accepted Answer

Yes! Total Channel systems allow you to create custom layouts in any pixel size. Simply input the desired pixel height and width to create templates with custom aspect ratios.

Question 11

Can I manage my signage screens and video wall content from the same server?

Accepted Answer

Yes! Total Channel systems are network-based, allowing you to manage both signage screens and video wall content from a single server. As long as you have access to your server and a network connection, you can log in and control your system remotely.

Question 12

What native file formats can I import into my Total Channel system?

Accepted Answer

Total Channel supports a wide range of file formats, including:
Image: .png, .jpg, .gif, .bmp
3D: .3d, .e3d
Audio: .mp3, .wav
Video: .mp4, .webm, .avi, .swf, .wmv, .m4v, .mov, .mpg, .mpeg, .mpg2, .mpeg2, .mpg4, .mpeg4, .3gp
Streaming: .rtp, .rtsp, .http, .mms, .upd
Additionally, you can import any URL/webpage and files/apps created using Total Channel's content creation tools.

Question 13

What is your hardware warranty?

Accepted Answer

Standard Total Channel hardware comes with a 3-year warranty. Some products may include a 1-year warranty, depending on the specific item.

Question 14

How can I contact Total Channel sales or support teams?

Accepted Answer

You can reach our teams by email:
Sales: sales@total-channel.com
Support: support@total-channel.com
Alternatively, visit our Contact page and fill out the form, and we will connect with you shortly.

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